FAQs
📦 Shipping & Delivery
Do you ship worldwide?
Yes, we offer worldwide shipping using trusted courier services.
How long does delivery take?
Orders are processed within 3–5 business days. Delivery typically takes 13–16 business days depending on your location.
Will I receive tracking information?
Yes, once your order is shipped, you will receive a tracking number via email.
Do you ship to P.O. Boxes?
No, we require a valid physical address for delivery.
What if my order is delayed, lost, or damaged?
If your order is delayed or arrives damaged, please contact us with your order details and photos. We will assist you accordingly.
💳 Payments
What payment methods do you accept?
We accept major credit/debit cards and PayPal for secure payments.
Is my payment secure?
Yes, all transactions are encrypted and processed through secure payment gateways.
🔄 Orders / Returns & Refunds
Can I cancel or modify my order?
Yes, you can request changes or cancellation within 24 hours of placing your order. After that, orders are processed and cannot be changed.
Do you accept returns or exchanges?
Yes, we accept returns within 30 days of delivery, provided the item is unused and in original condition.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the wrong or defective item was delivered.
When will I receive my refund?
Refunds are processed within 10 business days after the returned item is received and inspected.
👕 Sizing & Product Information
How do I choose the right size?
We recommend checking the size chart available on each product page before placing your order.
What if the item doesn’t fit?
You can return the item according to our return policy and order a different size.
🧾 General Questions
Are there any hidden charges?
No, we do not charge hidden fees. However, international orders may be subject to customs duties depending on your country.
Do you offer discounts or promo codes?
Yes, we offer seasonal promotions and discount codes from time to time.
How can I contact customer support?
You can contact us via email for any questions or assistance regarding your order. sale@jacketsports.com
